Let's create a legion of raving fan clients together.
24/7 WordPress Support & Maintenance for agencies looking to get more things done.
You all are quick, professional, and do an amazing job. Thank you for being such a great partner to our team.
We are so appreciative of the fast service Utimize provides and how smart you make us look to our clients!
It's so nice to have a reliable resource to tap into when we're super busy.
Authentic Web Solutions
I don't have to spend nearly as much time tinkering with my sites because you take it off my shoulders.
A broad scope of things you won’t have to deal with anymore.
From fixing a fatal error to keeping everything up-to-date. We are the partner you needed to grow your agency with peace of mind.
The all-in-one service that helps 50+ agency owners succeed, on a daily basis.
A powerful ticketing system for you to communicate with your Utimize developers, and get more things done.
From A-Z, we've detailed all the strategies we used to scale our maintenance programs.
Each and every change we apply to your websites will be detailed in the monthly reports — to ensure full transparency.
A flat fee that covers everything you need to create a loyal client base.
Support Tier I
Unlimited support to help your agency grow.
Learn how Utimize has impacted Mint’s workflow in handling technical issues and improving customer happiness.
Still not convinced?
What if you had one entire week to test the service, submit as many requests as you want, ask questions, get your sites optimized, and anything else you might need along the way? All for free!
Yes, that’s correct! The rule of thumb is — if it takes less than one hour of work to complete, it should be covered by the support scope. Being more specific, you can ask for simple tweaks, content changes, CSS adjustments, formatting blog posts, and so on. Advanced support is also unlimited, and it includes finding conflicts, fixing broken pages, troubleshooting problematic functionalities, etc. No hidden clauses in the contract — unlimited really means unlimited here.
Yes. We do provide a 7-day risk-free trial. After this period, if you’re convinced we’re not the right people to take care of your site, you can cancel your subscription. No questions asked.
Normally, you will hear from us within 20min~30min, while the average resolution time is about 2 hours. Depending on complexity, this time can vary a little bit, but we always communicate and set expectations when needed. Our guaranteed resolution time is 24 hours.
We evaluate the risk of a site being infected, and we prevent attacks from happening by fixing anything that makes the site vulnerable — before even it gets infected. This strategy has proven to be best approach to security and we take it very seriously. At the end of the day, prevention is cheaper than remediation.
We always try to help as much as we can — even if it’s out of scope! Our hourly rate for custom development is $30/hour and we provide an accurate estimate based on the details you give to us. When we have your permission, we’ll go ahead and get things done!
The password of the website is shared securely through our dashboard — we only use encrypted channels with highest security standards. We use services like Bitwarden to store passwords when needed, but we usually just get rid of them after we have a safe connection between our servers and WordPress. Our support team uses VPNs and 2FA authentications to have access to any internal system.
Before updating anything, we create backups — this way we have a way to recover if something breaks. We use visual regression and uptime monitoring to make sure (1) the website returns the HTTP status code 200 and (2) nothing is broken.
Yes and no. When signing up for a monthly plan, you agree with our terms of services, but you can cancel at any time.
We have proprietary ticketing system we’ve created specifically for our needs. From the agency dashboard, besides creating new tasks, you can also manage your websites, check invoices, order new plans, etc.