FAQ

Any questions or concerns? The answer may be on this page. If it is not, feel free to send us a message.

HOW IT WORKS

What's included in your unlimited requests?

Our unlimited requests include CSS tweaks, content edits, adding coupon codes, bug fixing, debug theme or plugin conflicts, DNS changes and hosting migrations.

It does not include custom development, graphic design, content creation, marketing, SEO, building a website from scratch and PSD to WordPress.

How long does a task take to complete?

We guarantee that the task will be completed within 24 hours. Our average response time is 30 minutes.

Other services & add-ons

Do you do one off jobs?

Yes, we can do basically anything within the scope as a one-off job. It costs $69/task and you can get one by clicking here.

Do you clean up malware?

Yes. As a all-in-one solution, we care about security. If your website is hacked, we'll not only clean it up, but will also provide recommendations to harden your website to protect against future attacks.

Is there any additional cost for WooCommerce?

No. Same scope. Same pricing.

Do you support Multisite networks?

Yes. With the Multisite add-on you can add up to 10 websites at a rate of $20/month per domain.

Do you do custom development?

Yes. Our hourly rate for custom development is $30/hour and estimates are given in advance.

*Custom development is only available for websites on our monthly plans.

Contracts & guarantees

Is there any contract?

Yes and no. When signing up for a monthly plan, you agree with our terms of services, but you can cancel at any time.

Can I try your services?

Yes. We do provide a 7-day risk-free trial. After this period, if you’re convinced we’re not the right people to take care of your site, you can cancel your subscription. No questions asked.

*No credit card required.

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